CLIENT
IBM CH (TSS EDU)
ROLE
Product Designer
PLATFORMS
Online / Zoom Conference
TOOLS
Figma, InVision Freehand, Adobe XD, Unity 3D
METHODS
Information Architecture, User Flow, Design Thinking, Design Doc/System, UI, Art direction, A/B testing, Interaction Analytics
DURATION
Twelve weeks from start to finish.
ABOUT
I designed the bespoke online application that effectively simulated reactive and proactive incident IT strategies. This online Zoom app helps businesses better understand how selected IT approaches, including costs, can impact their client’s businesses.
PROCESS
Design Steps
The design process involved four steps: definition, modeling, prototyping, and testing. To expedite the product launch, development was undertaken in two rounds.
1. Information Architecture
Working directly with App specifications such as description documents, Excel files, or direct stakeholder inputs, the application’s skeleton features, freehand diagrams, and user flows are outlined.
2. Wireframing
With approved freehand visualizations and user flows, the app can take shape in application wireframes ready for the user and stakeholder paper testing. Modifications to the design are easily made.
3. Prototyping
Fully interactive app prototypes built from code-ready User Interface design with fully realized app features are used to test and refine the UX with feedback from stakeholders and users alike.
4. Development
For this project, development was executed on two stages of the design process. The first round was executed with approved wireframes, as the unique core features of the app were well-defined. Secondly, the final development rounds and testing were undertaken with the approval of the prototype UI. The final rounds refined the User Experience based on testing and the application’s User Interface was implemented.
RESULT
Thanks to my assistance, the TSS educators at IBM could seamlessly transition their classroom learning experience to an online platform. Amidst the challenges posed by the ongoing pandemic, this was the only way for educators to ensure that their courses could continue uninterrupted. Both instructors and students alike were impressed by how user-friendly and informative the application proved to be.
